FAQs related to Access

Access / Privacy

Can my employer see my information in the Vermont Health Information Exchange?

Employers do not have access to the Vermont Health Information Exchange.

Employers do not have access to the Vermont Health Information Exchange.

VITL, the organization that operates the Vermont Health Information Exchange, uses three core strategies to ensure that individual medical records in the Information Exchange are only accessed by health care professionals for purposes of providing care.

  1. VITL has a training program for participating health care organizations, detailing appropriate use of the Vermont Health Information Exchange.
  2. VITL ensures that there are warnings and notifications in place to remind users about appropriate use. 
  3. VITL has established an auditing program to identify potential misuse of the system. This includes routine audits of user activity in the Vermont Health Information Exchange. Each and every emergency record access request is audited.

Can my insurance company see my information in the Vermont Health Information Exchange?

Health insurance companies may use data from the Information Exchange to check the quality of…

Health insurance companies may use data from the Information Exchange to check the quality of health care you've received.

Can providers ever access health information in the Vermont Health Information Exchange for patients who have opted-out?

Yes, in the event of a medical emergency where a provider believes their patient is experiencing…

Yes, in the event of a medical emergency where a provider believes their patient is experiencing a condition that poses an immediate threat to their health which requires immediate medical attention, they may access their patient’s health record in the Vermont health Information Exchange. This is called a “break the glass” record search and it is allowed even for patients who have opted-out. Break the glass events are rare and each time they occur VITL performs an audit to ensure the access was appropriate. The patient or their legal representative must be notified of this access as soon as reasonably possible.

Can I see my information in the Vermont Health Information Exchange?

The Vermont Health Information Exchange does not currently have a patient portal. A patient may…

The Vermont Health Information Exchange does not currently have a patient portal. A patient may request that their complete health record in the Vermont Health Information Exchange be mailed to them. Patients should contact the VITL hotline at  888-980-1243 for more information.

Can the people who work at VITL view information in the Vermont Health Information Exchange?

Yes, but only in order to test and troubleshoot the system, some VITL employees may need to view…

Yes, but only in order to test and troubleshoot the system, some VITL employees may need to view limited amounts of information in the Vermont Health Information Exchange. Employees of VITL accessing the system must have an established need under the “health care operations” consideration of HIPAA. All VITL employees are given training on patient privacy, HIPAA, and minimum necessary access to patient information.

Can providers in other states view my health information, for instance if I am traveling or living out-of-state?

Providers outside of Vermont do not have access to VITL Access, the provider portal to the…

Providers outside of Vermont do not have access to VITL Access, the provider portal to the Vermont Health Information Exchange. However, some information in the Vermont Health Information Exchange is shared with out-of-state providers through other systems. This sharing happens with:

  • The VA (U.S. Department of Veterans Affairs)
  • Providers in Vermont can review national prescription information but not vice versa
  • National qualified event notification systems that notify providers when a patient is admitted, transferred or discharged from care, or has experienced a significant health event.

How Do I?

How can I find out what information about me is in the Vermont Health Information Exchange?

To request a copy of your health record in the Vermont Health Information Exchange, fill out and…

To request a copy of your health record in the Vermont Health Information Exchange, fill out and submit the record request form at vthealthinfo.com.

How can I see who has viewed my information in the Vermont Health Information Exchange?

You can request an audit report, showing every Vermont Health Information Exchange user who has…

You can request an audit report, showing every Vermont Health Information Exchange user who has accessed your record. To request the audit, fill out the record audit request form at vthealthinfo.com.

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