FAQs related to Opt-Out

Most Popular Questions

How do I stop my providers from seeing my information / how do I opt-out?

There are several ways to opt-out of having your information viewable to your providers in the…

There are several ways to opt-out of having your information viewable to your providers in the Vermont Health Information Exchange: 

  • Some health care providers can help you opt-out
  • Call the [Vermont Health Information Exchange Hotline] at 888-980-1243
  • Fill out an online form at vthealthinfo.com
  • Download, print, and fill-out a paper opt-out form and mail it to VITL, Attention: VHIE Support at 1 Mill Street, Suite 249, Burlington, VT 05401 or fax it to 802-651-4208

Access / Privacy

No, a person can either choose to participate and give all of their current and future health care providers permission to access their health record in the Vermont Health Information Exchange, or choose to opt-out and stop any health care provider from accessing their health record in the Vermont Health Information Exchange, except in the case of a medical emergency.

Can providers ever access health information in the Vermont Health Information Exchange for patients who have opted-out?

Yes, in the event of a medical emergency where a provider believes their patient is experiencing…

Yes, in the event of a medical emergency where a provider believes their patient is experiencing a condition that poses an immediate threat to their health which requires immediate medical attention, they may access their patient’s health record in the Vermont health Information Exchange. This is called a “break the glass” record search and it is allowed even for patients who have opted-out. Break the glass events are rare and each time they occur VITL performs an audit to ensure the access was appropriate. The patient or their legal representative must be notified of this access as soon as reasonably possible.

How Do I?

If I already opted-out, do I have to opt-out again?

Any adult who previously opted-out of sharing their health record in the Vermont Health…

Any adult who previously opted-out of sharing their health record in the Vermont Health Information Exchange, does not have to opt-out again. They will continue to be opted-out of participating in the Information Exchange.

Any opt-out decisions made prior to a person’s eighteenth birthday will expire on their eighteenth birthday, at which point they will begin participating in the Health Information Exchange.

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How do I know if I’ve already signed-up to participated or if I have already opted-out?

To check on your current status in the Vermont Health Information Exchange you can call the …

To check on your current status in the Vermont Health Information Exchange you can call the Vermont Health Information Exchange Hotline at 888-980-1243. Or, you can inquire with your health care provider to see if your information is being shared.

Yes, you can change your mind at any time.

Opting Out

Will I still receive care if I opt-out?

Yes. Signing up with the Vermont Health Information Exchange is not required to receive high…

Yes. Signing up with the Vermont Health Information Exchange is not required to receive high quality care. A provider cannot deny you care based on your decision about participating in the Vermont Health Information Exchange.

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How will my providers access information about me if I opt-out?

If you opt-out of participating in the Vermont Health Information Exchange, your providers will…

If you opt-out of participating in the Vermont Health Information Exchange, your providers will continue accessing information about your health and health care the same way they have in the past. This may involve some combination of electronic medical records, fax, and phone.

If I opt-out, is my information removed from the Vermont Health Information Exchange?

No. Opting-out stops healthcare professionals involved in your care from viewing your health…

No. Opting-out stops healthcare professionals involved in your care from viewing your health record in the Vermont Health Information Exchange, but that information is not removed from the Information Exchange and may still be available in the event that you experience a medical emergency.

How long does an opt-out decision last?

Opt-out decisions last forever unless you choose to revoke opt-out, which can be done using the…

Opt-out decisions last forever unless you choose to revoke opt-out, which can be done using the revoke opt-out form that can be downloaded at vthealthinfo.com.

Any opt-out decisions made prior to a person’s eighteenth birthday will expire on their eighteenth birthday, at which point they will begin participating in the Health Information Exchange. At that point they may do nothing and continue participating or may choose to opt-out again.

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