FAQs related to Opt-Out

There are several ways to opt-out of having your information viewable to your providers in the Vermont Health Information Exchange: 

• Call the Vermont Health Information Exchange Hotline at 888-980-1243
• Fill out an opt out form online
• Download, print, complete this opt out form, and mail it to VITL, Attention: VHIE Support, 150 Dorset St., Suite 245, PMB 358, So. Burlington, VT 05403 or fax it to 802-651-4208

Yes, in the event of a medical emergency where a provider believes their patient is experiencing a condition that poses an immediate threat to their health which requires immediate medical attention, they may access their patient’s health record in the Vermont health Information Exchange. This is referred to as a “break the glass” record search, and it is permitted for patients who have opted out. Break the glass events are rare and each time they occur VITL performs an audit to ensure the access was appropriate. The patient or their legal representative must be notified of this access as soon as reasonably possible.

To check on your current status in the Vermont Health Information Exchange you can call the Vermont Health Information Exchange Hotline at 888-980-1243.

Yes, you can change your mind at any time.

You can opt-out by filling out this form, by downloading a printable form, filling it out, and mailing it to VITL, or by calling the VITL hotline at 1-888-980-1243. 

Yes. Signing up with the Vermont Health Information Exchange is not required to receive high-quality care. A provider cannot deny you care based on your decision about participating in the Vermont Health Information Exchange.

If you opt-out of participating in the Vermont Health Information Exchange, your providers will continue accessing information about your health and health care the same way they have in the past. This may involve some combination of electronic medical records, fax, and phone.

No. Opting-out stops healthcare professionals involved in your care from viewing your health record in the Vermont Health Information Exchange, but that information is not removed from the Information Exchange and may still be available in the event that you experience a medical emergency.

Opt-out decisions last forever unless you choose to revoke opt-out, which can be done using the opt-in form.