FAQs related to Providers

Most Popular Questions

Who can view information in the Vermont Health Information Exchange?

Health care providers can view the medical records of their patients. These providers may…

Health care providers can view the medical records of their patients. These providers may include:

  • medical doctors
  • medical staff
  • pharmacists
  • care managers
  • dentists
  • mental health providers
  • home health care nurses
  • physical therapists
  • other health care professionals covered under HIPAA.  

A smaller selection of non-medical information is available to authorized administrative staff in health care organizations. This includes information like name, date of birth, and address.

How do I stop my providers from seeing my information / how do I opt-out?

There are several ways to opt-out of having your information viewable to your providers in the…

There are several ways to opt-out of having your information viewable to your providers in the Vermont Health Information Exchange: 

  • Some health care providers can help you opt-out
  • Call the [Vermont Health Information Exchange Hotline] at 888-980-1243
  • Fill out an online form at vthealthinfo.com
  • Download, print, and fill-out a paper opt-out form and mail it to VITL, Attention: VHIE Support at 1 Mill Street, Suite 249, Burlington, VT 05401 or fax it to 802-651-4208

Content

Can I use the Vermont Health Information Exchange to transfer my records if I change providers?

You can request a copy of your records available in the Vermont Health Information Exchange by…

You can request a copy of your records available in the Vermont Health Information Exchange by requesting a record request form. Once you have obtained your record you can share it with your providers.

Does my doctor or provider send information to the Vermont Health Information Exchange?

The best way to find out if your provider or provider sends information to the Vermont Health…

The best way to find out if your provider or provider sends information to the Vermont Health Information Exchange is to call VITL, the organization that operates the Information Exchange, at 888-980-1243

Are notes in the Vermont Health Information Exchange?

Yes, there are some notes are in the Vermont Health Information Exchange. These include notes…

Yes, there are some notes are in the Vermont Health Information Exchange. These include notes from their health care providers health records that are part of patient care summaries, radiology reports, and transcribed reports.

Access / Privacy

No, a person can either choose to participate and give all of their current and future health care providers permission to access their health record in the Vermont Health Information Exchange, or choose to opt-out and stop any health care provider from accessing their health record in the Vermont Health Information Exchange, except in the case of a medical emergency.

Can providers ever access health information in the Vermont Health Information Exchange for patients who have opted-out?

Yes, in the event of a medical emergency where a provider believes their patient is experiencing…

Yes, in the event of a medical emergency where a provider believes their patient is experiencing a condition that poses an immediate threat to their health which requires immediate medical attention, they may access their patient’s health record in the Vermont health Information Exchange. This is called a “break the glass” record search and it is allowed even for patients who have opted-out. Break the glass events are rare and each time they occur VITL performs an audit to ensure the access was appropriate. The patient or their legal representative must be notified of this access as soon as reasonably possible.

Can providers in other states view my health information, for instance if I am traveling or living out-of-state?

Providers outside of Vermont do not have access to VITL Access, the provider portal to the…

Providers outside of Vermont do not have access to VITL Access, the provider portal to the Vermont Health Information Exchange. However, some information in the Vermont Health Information Exchange is shared with out-of-state providers through other systems. This sharing happens with:

  • The VA (U.S. Department of Veterans Affairs)
  • Providers in Vermont can review national prescription information but not vice versa
  • National qualified event notification systems that notify providers when a patient is admitted, transferred or discharged from care, or has experienced a significant health event.

How Do I?

Yes, anyone who previously signed-up to participate in the Vermont Health Information Exchange will continue to participate after March 1, 2020.

How do I make sure my providers can see my information / how do I make sure I’m in?

If you have already signed-up to participate in the Vermont Health Information Exchange, your…

If you have already signed-up to participate in the Vermont Health Information Exchange, your health record in the Information Exchange will continue to be available to your providers after March 1, 2020. If you have not previously made a decision, your health records will automatically be available in the Vermont Health Information Exchange beginning March 1, 2020. To check on your current status in the Vermont Health Information Exchange, you can call the Vermont Health Information Exchange hotline at 888-980-1243.

Opting Out

How will my providers access information about me if I opt-out?

If you opt-out of participating in the Vermont Health Information Exchange, your providers will…

If you opt-out of participating in the Vermont Health Information Exchange, your providers will continue accessing information about your health and health care the same way they have in the past. This may involve some combination of electronic medical records, fax, and phone.